Privacy Policy

This policy covers information processed through AERA’s website, accounts, artist applications, gigs, buyer searches, notifications, and messages. It describes the current version of the service and will be updated if AERA adds features such as online bookings, payments, analytics, or new communication tools.

• Account details: sign-in email, account role, display name, profile photo, bio, and city. If you use Google or Apple sign-in, the provider may share basic profile information you have authorised, such as your name or photo.
• Artist information: contact phone, category, services, starting rate, portfolio link, service-area PIN (if supplied), gig title, description, price, delivery option, and uploaded portfolio images.
• Buyer search details: name, business name, email, phone, requested category, location, search area, and preferred timeline.
• Messages and activity: messages between a buyer and artist, delivery/read status, online presence while a chat is open, profile-view notifications, and other interactions needed to provide the features you use.
• AERA feedback: an optional star rating and short review about the AERA platform. Reviews are checked by the AERA team before publication.

AERA does not currently request date of birth, government identity documents, or payment-card credentials through the website. Do not include sensitive information in a bio, public portfolio, or chat.

Public: when you publish a member profile, your display name, profile photo, bio, role, and city may be visible to visitors. Approved artist profiles can show the artist’s name, city, state, service-area PIN when supplied, portfolio link, approved gigs, prices, descriptions, delivery options, and gig photos. If you submit AERA feedback and it is approved, your display name, star rating, and review text may also appear on the homepage. Public information can be copied or shared by other people.

Private: your sign-in email, phone number, buyer search contact details, application review information, and chat messages are not part of your public profile. A conversation is visible to its participants and may be accessed by authorised AERA personnel when needed to operate the service, respond to a report, or comply with law.

Only share a service-area PIN if you are comfortable with it appearing publicly. Use a business or service-area location rather than a private home address.

AERA uses information to create and secure accounts; publish and maintain profiles and gigs; show relevant city, India-wide, or remote search results; connect buyers and artists; deliver messages and notifications; review artist submissions; prevent abuse; respond to support requests; and meet legal obligations.

We do not sell personal information. AERA does not currently use personal information for third-party behavioural advertising.

AERA uses Supabase for account authentication, database services, real-time messaging features, and uploaded profile or gig images. If you choose Google or Apple sign-in, that provider processes information under its own privacy policy. These providers process information to support the service and its security.

Public profile and gig information is shared with visitors by design. Your buyer search contact details are used to manage the search and are not shown as a public listing. If you open a conversation with an artist, messages and your visible profile details are shared with that conversation partner. AERA may also disclose information when required by law, to address a serious safety issue, or to protect users and the service.

Information is stored with AERA’s service providers and retained while needed to operate your account, marketplace interactions, safety processes, and legal or accounting records. Support tickets and their replies may be retained to investigate concerns, protect members, and document how a report was resolved. AERA will delete or de-identify information when it is no longer needed, where technically and legally appropriate.

We use access controls and service-provider safeguards designed to protect information. No internet service can promise perfect security, so use a strong password and contact AERA if you suspect unauthorised account access.

You can edit many profile details in Your AERA account. You may ask AERA to correct, access, or delete information, or to stop processing where applicable. Some information may need to be retained to complete an active interaction, resolve a complaint, protect the service, or comply with law.

You can request account deletion in Your AERA account. The profile and artist listings are hidden as soon as the request is made. The request has a 30-day grace period; sign in again or choose Reactivate in your account before the deadline to restore the saved account. After the grace period, AERA’s scheduled service removes the account and its marketplace profile, listings, and uploaded images. Support or safety records may be retained where needed to resolve an open report or comply with law. You may also contact AERA to request access, correction, or deletion of information.

AERA is designed for people able to enter into a creative service agreement. Anyone under 18 should use an account only with a parent or legal guardian responsible for the account and any project agreement. AERA does not knowingly invite children to submit sensitive information.

We may update this policy as AERA changes. The revised date will appear at the top. For material changes, we will use a reasonable way to notify affected members when possible.