Cancellations & Refunds

Use the AERA chat to confirm the project in writing. Cover the exact deliverables, dates, review rounds, usage rights, travel or production expenses, payment stages, deposit treatment, rescheduling, and cancellation terms. Make sure both sides agree before money changes hands or work starts.

Artists should state any project-specific cancellation terms before accepting work. Buyers should ask questions about unclear terms before paying. Do not assume that a deposit is refundable or non-refundable unless the agreed terms and applicable law say so.

Tell the artist as early as possible and confirm the new plan or cancellation in writing. The buyer and artist should apply the cancellation terms they agreed for that project, taking into account work already completed and expenses already approved.

AERA does not set a universal cancellation charge or fixed refund amount for direct payments. No term on this page takes away rights available under applicable consumer law.

Contact the buyer promptly, explain the change, and offer a realistic new date or a clear path to close the project. If payment was made directly to the artist, any refund or reimbursement must be discussed and processed by the parties under their agreement and applicable law.

Because AERA does not receive booking payments, AERA cannot reverse a bank transfer, UPI payment, cash payment, or other payment made directly to another user. Contact the person who received the payment and keep proof of the payment and your written project agreement.

If you believe a profile or gig is misleading, or a user has behaved improperly, report the concern to AERA through the formal grievance channel once those details are published. AERA can review platform conduct, but it cannot promise to recover a payment made outside the website.

AERA plans to charge a 15% marketplace commission when online checkout launches. AERA plans to pay the gateway fee from this commission, rather than deduct it from the artist’s payout. This plan is not active on the current website; no online booking payment or commission is collected today.

When checkout becomes available, AERA plans to hold the artist’s payout until the buyer confirms completion. If the buyer does not raise a report or dispute within seven days after the artist requests completion, AERA plans to release the payout automatically. Any dispute, cancellation, accepted refund, or payment provider hold will pause that release while the matter is reviewed. Final terms will be shown before checkout is enabled and before a buyer pays.